How can we help you?
Email us at service@slashsport.com or send us your questions and comments via the form on the contact us page.
The Slashsport Shop is a marketplace where people that love to play sports can find a great range of authentic sports shoes, clothing and gear from a variety of specialist sports retailers.
Our mission is to provide a fast, hassle-free shopping experience with exceptional customer service to people looking for high quality gear at great prices for their sport, whatever their sport may be.
The retailers you'll find on Slashsport Shop have been carefully selected by us because we need to make sure they really are specialists in the sports they cater for and they have the same high level of commitment to customer service that we do.
Slashed Deals are an exciting new way to shop for awesome sports products and save big by sharing the deal with friends and teammates!
Slashed Deals run for a set period (usually 48hrs) and the price keeps dropping every time someone commits to buying the deal. At the end of the period or when the floor price is reached all committed buyers get the deal for the lowest price achieved.
Check out the How It Works page for more details.
You are buying from individual retailers who we've carefully selected. We ensure they can offer the highest levels of customer service, they are specialists in the product for their particular sports and they only list authentic products offered at great prices.
Every retailer has their own policies for shipping, returns, exchanges, warranties and other terms and conditions.
Every item listed in the Slashsport Shop has a link to a page about the retailer selling the item. The retailer's page lets you find out a bit about who they are as well as all their policies including shipping, returns and exchanges.
Click here to see the retailers
We expect the retailers to keep track of the availability of all their listed items and to manage them closely so that only available products and sizes are listed.
However it is possible that an item you purchase has run out of stock before the retailer has had a chance to update their stock levels. They will notify you of this and let you know if the item will be in stock again soon. You may be given the choice of an alternate similar product otherwise your order can be cancelled and any money you paid will be refunded.
The Slashsport Shop accepts payment by Visa, MasterCard or PayPal account and all transactions are processed securely by PayPal.
PayPal handles all payment processing for the Slashsport Shop. We do not ask for or store any credit card details on our website.
PayPal is one of the most widely-used, trusted and secure payment systems in the world. They offer world class security plus a Buyer Protection Policy which you can read about here:
Read PayPal Buyer Protection
All product prices in the Slashsport Shop include 10% GST (Australian Goods and Services Tax) when viewing prices in Australian Dollars. If you select a different currency from the list at the very top of the page, prices displayed in the selected currency will NOT include tax.
Australian Customers
The 10% GST applies to all orders delivered within Australia and its territories. Australian customers are issued with a tax invoice showing the GST amount once their payment has been confirmed.
International Customers
Orders with a shipping address outside of Australia and its territories are exempt from Australian GST.
On the Order Confirmation page, which is the last step of the checkout process, the GST is removed to reflect the final order price without tax.
However some orders may incur taxes and duties applied by customs in the country where the order is being shipped to at the time the order reaches that country.
Any taxes and duties incurred are the responsibility of the customer.
If you require further information about your country's taxes and duties, please contact your local customs office directly.
To comply with Australian export regulations, Slashsport Shop retailers are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. Retailers are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending it as a gift to the recipient.
Prices in the Slashsport Shop can be viewed in Australian Dollars, Canadian Dollars, Euros, Japanese Yen, New Zealand Dollars, Swiss Francs, UK Pounds and US Dollars. You can change your preferred currency by selecting from the list at the very top of the page.
Please note that all product prices are based on Australian Dollars. Prices converted into other currencies should only be used as a guide because when paying with a non-Australian currency by Visa, Mastercard or PayPal the exchange rate may differ slightly.
All Visa, Mastercard and PayPal payments are processed securely by PayPal and they allow payments to be made in over 20 currencies. See PayPal's list of supported currencies
Slashsport Shop retailers are based in Australia but they do ship internationally. To find out whether shipping is available to your country, visit the Shopping Cart page and see the Ship To country dropdown list. You'll need to have an item in your cart before being able to select a Ship To country.
It's possible that some items may not be able to be shipped to certain countries. If any items in your cart can't be shipped to your selected country, you will be notified on the Shopping Cart page.
Shipping charges vary between retailers, the transport providers they use and where in the world you need the order shipped to. Once you add items to your shopping cart, select your country on the Shopping Cart page and you'll see the shipping options and costs.
If you're ordering items from multiple Slashsport Shop retailers, you'll need to select a shipping option for each retailer as they will ship their items separately from one another.
Each Slashsport Shop retailer chooses which transport providers they use for shipping orders. Some providers offer online tracking while others do not.
When your order is shipped, you will receive an Order Shipped email. If tracking is available for your order, a link and tracking number will be provided in this email.
Each Slashsport Shop retailer outlines their shipping policies on their retailer page. You can get to this page by clicking the retailer's name from the product page for any of the products the retailer has listed or by finding them in our list of retailers.
In most cases we expect Slashsport Shop retailers to pack and send orders within 1 business day of the orders being placed. Within Australia, orders should generally arrive within 1 - 3 business days of being dispatched to metro areas and up to 7 days for more remote locations.
Each Slashsport Shop retailer has their returns and exchanges policies outlined on their retailer page. You can get to this page by clicking the retailer's name from the product page for any of the products the retailer has listed or by finding them in our list of retailers.
The first point of contact for resolving problems with your order is the retailer of the item. Their contact details are on your receipt/invoice documentation and you can also find them in our list of retailers.
If you have trouble finding the retailer's contact details, you're unable to get in touch with them or you're unhappy with their response, please contact us directly and we will investigate the matter with the retailer on your behalf.